These general terms and conditions of sale (GTC) are applicable to all sales made by Agathe Montenon (the seller), in the absence of contractual provisions deviating from them or special conditions amending them. These GTC take precedence over all other provisions appearing on the customer's documents, unless otherwise agreed in writing.

The price indicated for our jewelry is in Euros and does not include shipping costs. In application of article 293B of the general tax code, Agathe Montenon is not subject to VAT. The shipping cost is in addition to the price indicated. As long as the customer has not placed an order, the seller reserves the right to modify its products, their price and their availability. Any price change resulting from legal or regulatory changes (taxes and duties of any kind, change in transport rates, etc.) is immediately reflected on the invoice if it occurs before delivery to the customer.

Placing an order on the website www.agathemontenon.com or during a private order with the seller implies full and unreserved acceptance by the customer of the General Terms and Conditions.

Automatic recording systems are considered as proof of the nature, content and date of the order. Any order from the customer is firm and definitive, from its receipt by Agathe Montenon who confirms its acceptance by e-mail to the customer. Agathe Montenon reserves the right to cancel or refuse any order from a customer. The products remain the property of Agathe Montenon until the order is completed. Payment is made before delivery of the products.

As part of the fight against fraudulent use of payment methods, Agathe Montenon may request a photocopy of the buyer's identity card, as well as proof of address.

The information provided by the buyer when ordering is binding on the buyer. In the event of an error in the wording of the recipient's contact details, Agathe Montenon cannot be held responsible for defects in delivery.

The site is the exclusive property of Agathe Montenon, as well as all related rights.

Any reproduction, in whole or in part, is strictly prohibited. All texts, comments, graphics and images reproduced on the site www.agathemontenon.com are reserved under copyright and industrial property law.

All rights relating to the site and the overall concept of the company's activity, in particular intellectual property rights on texts, graphics, photographs and videos, computer developments, HTML developments and other works of the mind and, more generally, all creations likely to be protected by intellectual property law such as images, logos, formatting, graphic charter, structure, ergonomics, color codes, typography, fonts, graphic organization of screens, layout, page backgrounds, visual identity of the brand, belong to the company Agathe Montenon.

Products are delivered to the address indicated on the customer's order form. Shipments outside France are possible and give rise to special pricing depending on the destination.

All our jewelry is shipped by La Poste with insurance and delivered under signature. Reservations and observations must be made within 48 hours. Shipping costs are the responsibility of the buyer and are calculated in addition to the price of the product.

Payment for purchases is made in cash.
Payment possible only by bank cards (Visa or Mastercard).

Payment in several installments without fees is possible and provided by the ALMA and PAYPAL platforms. For this payment method, additional fees are provided by Agathe Montenon.

Jewelry sold on our site is guaranteed against manufacturing defects for a period of 6 months from the date of purchase. This warranty does not cover damage resulting from normal wear and tear, improper use or accidents.

Our jewelry is a delicate piece that requires special care. To preserve its beauty and integrity, we recommend not wearing it during sports, household activities or any other situation that could expose it to shocks or harsh chemicals. Failure to follow these precautions may result in the exclusion of warranty coverage.

Resizing a piece of jewelry can affect its structure and properties. We inform our customers that any modification to the size of a piece of jewelry after purchase carries risks and may alter its strength and appearance. The consequences of such modifications are not covered by the warranty. We encourage customers to carefully check their ring size or any other adjustments that we can make and are necessary before purchasing.

Information relating to the warranty, precautions for use and the risks of resizing will be clearly mentioned on the invoice given to the customer and included in these general terms and conditions of sale. It is the customer's responsibility to read this information and respect it to ensure the longevity of their jewelry.

Under Article L121-16 of the Consumer Code, the buyer has a legal period of 14 days from receipt of the jewel to return the product. However, the return costs are at his expense, and the refund will only be made after receipt of the jewel. The shipment is carried out under the responsibility of the buyer in the form of shipment with insurance and delivery under signature.

To exercise his right of withdrawal, the buyer is invited to contact Agathe Montenon who will indicate the procedure to follow. Customer service can be contacted:

– by email to the following address agathe.montenon@gmail.com
– via the site (section “Contact”)

No returns will be accepted without prior agreement. Any package sent without this agreement will be systematically refused.

The reimbursement of the jewelry can only take place if all of the following conditions are correctly met:

1) The product must not have been worn, damaged or subjected to any handling that could prevent it from being re-marketed in the initial state in which it was put on sale on the website www.agathemontenon.com
2) The product must not have undergone any custom modification (resizing or engraving for example)
3) The product must be returned in its original packaging accompanied by its purchase invoice and return number

Reimbursement will be made within a maximum of 14 days after receipt.

Agathe Montenon describes and presents the products in her shop with the greatest precision. The photographs and descriptions are provided for information purposes only, and no technical or typographical errors may be retained. The photographs are not contractual, therefore the colors and details may be imprecise, and the customer will not be able to hold this against Agathe Montenon.

The personal data that may be collected as part of the sale are subject to processing for which Agathe Montenon is responsible. The purpose of this processing is commercial management and prospecting as well as monitoring the relationship with the customer. The personal data is reserved for the use of Agathe Montenon. The personal data collected and processed in this context will be kept for the entire period necessary to achieve the aforementioned purpose, and may also be kept by the company in the absence of a complaint from the customer.

The contract entered into between Agathe Montenon and her client is subject to French law. The French courts will have jurisdiction to rule on all disputes that may arise between the parties concerning its proper execution.

Agathe Montenon cannot be held responsible for damages, whether material, immaterial or physical, which could result from poor functioning or improper use of the products sold.

The liability of Agathe Montenon is limited to the amount of the order and cannot be called into question for simple errors or omissions that may have remained despite all the precautions taken in the presentation of the products. A French Commercial Court will have sole jurisdiction, regardless of the delivery address or the method of payment accepted.